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Department of Immigration and Citizenship

Case Managers

  • Multiple APS 5 positions
  • $66,312 - $71,427 per annum plus generous travel allowances; 12 month temporary contracts
  • Start 1 July; Enhance your career with experience in a unique environment



Case Managers are required to manage client cases from the initial assessment to an immigration outcome (including release into the community on a Bridging Visa E), while also ensuring the health and welfare needs of clients are addressed. Case Managers develop a relationship with clients and stakeholders and provide a primary point of contact for the department concerning each client.

Case Managers ensure all work is undertaken by the relevant parties in a coordinated and planned way with a focus on achieving a timely immigration outcome including release into the community on a Bridging Visa E. While Case Managers do not make decisions regarding clients’ immigration status, they work with the clients and relevant stakeholders to identify and overcome barriers, and manage expectations and timeframes.

Specific Duties

As a Case Manager you will be required to:

  • work under the general direction of an Assistant Director or APS6 Case Manager in both a corporate and detention centre environment;
  • develop a sound understanding of DIAC’s policies, procedures and guidelines;
  • manage the progression of immigration cases (sometimes complex or sensitive) from the initial assessment to an immigration outcome (including Bridging Visa grant); 
  • engage with a range of internal and external stakeholders regarding case progression and represent the Department more broadly with professionalism and tact;
  • relay complex and difficult messages to clients individually or in groups; 
  • research cases to gain comprehensive understanding of client situations;
  • coordinate services, ensuring clients' health and welfare needs are met; and
  • refer and escalate cases when required.

In addition, all case managers are required at all times to behave in a way that upholds the APS values and the integrity and good reputation of DIAC. 


Case Managers are required to complete requisite Case Management training which currently involves at least four weeks of formal training and four weeks of on the job mentoring. They may be required to travel interstate to undertake the training. Where travel is away from the officer’s home state, travel will be arranged and paid for by the department.


Successful applicants will be deployed in accordance with operational demand and suitability to work in remote locations (informed by resilience/medical results). Locations include, but are not limited to; Christmas Island, Darwin, Scherger, Port Augusta, Leonora, Curtin or other Facilities as required.  Preferences for specific locations will not be accepted, deployment locations are based on operational requirements and applicants should be prepared to deploy to any remote facility prior to applying. Deployments are generally undertaken for 6 month periods.

Successful applicants will be offered 12 month temporary contracts. 

Location of Work

Case Managers may be deployed to a number of Immigration Detention Facilities in remote locations across Australia or on Christmas Island. Deployments are determined by the department in accordance with operational demand. The department will meet the costs of direct travel from an officer's home location to their deployment location. Case Managers may also be required to undertake a period of mentoring or a work placement at their local DIAC State or Territory Office. Applicants should be aware that they will need to meet the costs of their own travel to their nearest DIAC Office for this purpose.


A generous package of allowances, in addition to salary, are payable whilst working at a an Immigration Detention Facility. Allowances include a travel component in addition to an annual allowance payable whilst at the facility.


To be eligible for these opportunities applicants must:

  • Be an Australian Citizen;
  • Satisfy police and working with children checks;
  • Successfully undergo a medical assessment;
  • Complete a resilience assessment for suitability to work in remote environments; and
  • Be able to deploy to Immigration Detention Facilities for up to a 12 month period. 

Medical & Resilience Requirements

To be eligible to undertake deployments, applicants must successfully complete a medical assessment and resilience assessment to determine suitability to work in remote environments.

Working at DIAC

In the department we acknowledge that the diversity of our people is our greatest strength. We understand that a diverse workplace will have a greater understanding of its clients and the needs of the community. Our Workplace Diversity Strategy 2011-2013 contains targeted strategies that endeavour to create an environment that values and utilises the contributions of people with different backgrounds, experiences and perspectives. In addition, our Enterprise Agreement 2011-2014 articulates our commitment to flexible working arrangements, including part-time work, working from home, and job sharing. Please see the Enterprise Agreement for details of these arrangements including our salary structure: http://www.immi.gov.au/about/careers/ea.htm  

DIAC Apply Now

These exciting, unique opportunities are due to commence ASAP, so please apply online by clicking on the APPLY NOW button.

Should you require assistance with your application please contact us on 1300 304 130 or email diac@hoban.com.au