• Work under the general direction of an Assistant Director or APS6 Case Manager in both a corporate and detention centre environment
• Develop a sound understanding of DIAC’s policies, procedures and guidelines
• Manage the progression of complex, sensitive immigration cases from the initial assessment to an immigration outcome
• Engage with a range of internal and external stakeholders regarding case progression, representing the Case Management Service and Department more broadly with professionalism and tact
• Deliver complex and difficult messages to clients individually or in groups, this may include delivering decision notifications or departmental policy information
• Provide advice and guidance to less experienced Case Managers while overseeing their cases
• Research cases to gain comprehensive understanding of client situations
• Develop case plans including gaining commitment from relevant service providers
• Coordinate services, ensuring clients health and welfare needs are met and
• Refer and escalate cases when required

Qualifications

Case Managers are required to obtain formal qualifications by completing a Certificate IV in Case Management which involves five weeks of class room training and four weeks on the job mentoring largely undertaken at one of DIAC’s Immigration Detention Facilities (either metropolitan or remote as determined by DIAC). The mentoring period can be a consecutive period or broken into blocks eg 2 x 2 weeks, 1 week + 3 weeks.

Deployments

Case Management deployments to Immigration Detention Facilities (IDFs) are generally for 6 month periods. Typically employees on deployment are not normally accompanied by their families and/or dependents due to limited accommodation availability. Once on deployment, whether additional deployments are offered will depend on operational requirements and the employee’s ability and suitability to undertake subsequent periods of 3 to 6 months. Employees on deployment are closely monitored for work performance, suitability to the role, environmental factors and overall ability to cope in remote and challenging environments. Monitoring and support networks, including regular on site Employee Assistance Program (EAP) services are available to employees.

Location of Work

Case Managers may be deployed to a number of Immigration Detention Facilities in remote locations across Australia or on Christmas Island. Deployments are determined by the department in accordance with operational demand.The department will meet the costs of direct travel from an officer's home location to their deployment location. Case Managers may also be required to undertake a period of mentoring or a work placement at their local DIAC State or Territory Office. Applicants should be aware that they will need to meet the costs of their own travel to their nearest DIAC Office for this purpose.

 
Allowances

A generous package of allowances, in addition to salary, are payable whilst working at a detention facility. Allowances include a travel component in addition to an annual allowance payable whilst at the facility.

Eligibility

To be eligible for these opportunities applicants must:

• Be an Australian Citizen
• Satisfy a police records check
• Successfully undergo a medical assessment
• Complete a resilience assessment for suitability to work in remote environments

 

Note: Applicants who have taken a voluntary redundancy from an APS Agency are restricted from APS employment for the period of the redundancy benefit (eg. if the redundancy benefit period is 32 weeks the person will be excluded from employment in the APS for 32 weeks from their date of separation. This period excludes payments in lieu of notice, long service leave or annual leave).

These exciting, unique opportunities are due to commence ASAP, so please apply online by clicking on the APPLY NOW button.

Should you require assistance with your application please contact us on 1300 304 130 or email diac@hoban.com.au