Billing and Data Officer

HOBAN Recruitment is recruiting for the role of Billing and Data Officer on behalf of our client, located in CIVIC / Canberra ACT.

We are currently seeking experienced and detail-oriented Billing and Data Officers to join a leading organisation in the utilities sector. If you're passionate about delivering exceptional service, enjoy working in a process-driven environment, and thrive in a collaborative setting - this is the role for you.

About the Role:
As a Billing and Data Officer, you will play a key role in ensuring accurate billing and data processing for customers. You will be responsible for managing meter data, account creation, exception resolution, and supporting operational compliance with industry standards.

Key responsibilities include:

• Performing billing and exception management tasks across utility services
• Creating and maintaining installations and accounts
• Managing meter data lifecycle processes and service orders
• Ensuring accurate customer communication and timely follow-up
• Investigating issues and implementing effective solutions
• Contributing to continuous improvement initiatives
• Participating in system testing and project implementation
• Liaising with internal teams and external market participants

Benefits:

• Competitive pay rate of $36.11 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 11.5% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time. Shifts will be between 8am - 4pm, 9am - 5pm or 10am - 6pm.
• Stable, full-time opportunity in the utilities industry
• Supportive team environment with ongoing training
• Exposure to nationally recognised systems and processes
• Opportunity to contribute to essential community services
• Convenient Canberra location

About You:
We are looking for motivated, detail-oriented professionals with a proactive attitude and the ability to work effectively within a team.

To be successful, you will have:

• Knowledge of energy retail operations and billing practices
• Excellent customer service and communication skills
• Strong attention to detail and accuracy in data handling
• Proven time management and workflow coordination skills
• Sound computer literacy, including Microsoft Office and billing systems
• The ability to identify process improvements and suggest solutions
• A collaborative, honest, and customer-centric approach

Please note you do need to have Full work rights for Australia to work with us in the role.
Positions close at COB on Monday 26 May 2025.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.