APS4 Planning & Support Officer

Pay Rate: $43.82 per hour

Available Locations: Adelaide CBD and Elizabeth (SA)

Submission Deadline: 8 AM - Tuesday 1 July

We are seeking an organised, empathetic, and resilient individual to join a federal government agency as an APS4 Planner. In this role, you will work directly with NDIS participants, their families, and carers to assist with the planning process and ensure participants receive the right supports tailored to their needs.

This is a dynamic role that combines office-based work with face-to-face engagement in the community, including home visits.

Key Responsibilities

• Engage with NDIS participants via phone, email, and face-to-face to guide them through the planning process

• Attend external locations, including participants' homes and community venues

• Manage multiple participant records and accurately input information into NDIA systems

• Conduct high volumes of phone and computer-based work

• Handle sensitive and sometimes complex conversations with professionalism and empathy

• Work both independently and collaboratively as part of a supportive team

• Ensure all administrative requirements and documentation are completed accurately and in a timely manner

Work Environment

• Open office environment with general workplace noise

• Hot desk arrangement with occasional work from home

• Significant time working at a desk or counter, operating computers and telephones

• Use of Microsoft Office and NDIA business applications (CRM systems)

• External visits may require mobility over uneven terrain, stairs, or unsealed roads, in all weather conditions

• Use of a vehicle to travel to participant locations (some may not be accessible by public transport)

• Assistance animals may be present in the workplace

Essential Requirements

• Strong communication and interpersonal skills (both written and verbal)

• Ability to manage difficult conversations with empathy and professionalism

• Competent IT and data entry skills, with strong attention to detail

• Excellent time management and organisational skills

• Ability to work independently and as part of a team

• Capacity to manage multiple participant records and administrative tasks simultaneously

• Willingness and ability to work from the office during the training period

Desirable Criteria

• Background in the disability sector or related fields

• Experience in customer service or client-facing roles

Apply now to be part of a team that helps change lives every day.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.