HOBAN has placed over 15,000 people into Customer Service and Contact Centre jobs in the last two years
Our teams service every Australian city and region. They are experts in recruiting all levels of Customer Service and Contact Centre roles.
HOBAN has provided staff to over 400 Australian businesses in the last three months.
Our highly experienced teams have a database of candidates that has been refined over many years.
With or 24/7 service, HOBAN is resourcing and supporting while others sleep.
The permanent and temporary roles we recruit:
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Ready to hire? Request Staff now
HOBAN’s recruitment and assessment systems ensure we go beyond the resume to provide you with an understanding of an applicant’s ability to build relationships, overcome objections, and create positive outcomes.
HOBAN provides specialist Customer Service and Contact Centre services
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For your specialist requirements such as volume recruitment intakes, HOBAN creates bespoke recruitment solutions that can be delivered face to face or virtually. All you need to worry about is which great candidates to hire.
Case Study 1: A call centre facing dwindling application numbers and poor staff retention
Applicant numbers were declining for this specialist Government services call centre. The Department was also challenged with the regular attrition of new recruits prior to the completion of their training period. These factors resulted in the call centre constantly operating below its required staffing levels. This led to increased costs of overtime and increased pressure to deliver required service levels and call handling times.
Case Study 2: One hundred temporary workers to start tomorrow please
HOBAN was contacted late afternoon by a department requiring 100 temporary staff for the following day. The roles were newly created, and involved face to face customer service work as part of a high profile, time critical project. Turnaround time and the ability to mobilise quality people quickly was essential.