Metering and Billing Officer

Location: Adelaide CBD (Victoria Square)
Assignment Duration: ASAP - 30 September 2025, with possiblity of extension
Hours: Part-time (0.6 - 0.9 FTE)
Rate: $42.86 per hour (incl. casual loading)

Submission Deadline: 12 PM - 20 Wednesday 20th Aug

About the Role

We are seeking a detail-oriented and proactive Metering and Billing Officer to join the Account Integrity & Billing team. This role supports the meter reading to billing processes, ensuring customers receive accurate and timely bills in line with regulations and policies. You will play a key role in investigating billing anomalies, reconciling accounts, and supporting continuous improvement initiatives.

Key Responsibilities

• Support timely and accurate customer billing and meter reading activities.

• Investigate and resolve meter reading anomalies, bill intercepts, and unrecorded meter changes.

• Ensure compliance with audit requirements, reconciliations, and financial obligations.

• Manage hydrant billing and special customer arrangements.

• Undertake investigations into billing issues such as transposed meters and illegal connections.

• Identify and contribute to process improvements within the billing function.

About You

We are looking for a candidate who brings:
✔ Strong attention to detail and time management skills.
✔ Ability to analyse information and approach tasks with an investigative mindset.
✔ Experience in back-office or billing operations (highly regarded).
✔ Ability to work collaboratively in a team and adapt to new systems quickly.
✔ Clear communication and interpersonal skills.
✔ A commitment to customer-focused work practices.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.