APS 6 level Service Designer

HOBAN Recruitment is recruiting for the role of APS 6 level Service Designer on behalf of our client, a major government-related organisation based in SURRY HILLS NSW. This is a unique opportunity to contribute to the design and delivery of services that make a tangible difference in the lives of Australians. If you're an experienced designer with a passion for problem-solving and collaboration, we want to hear from you.

About the Role

• Join a multi-disciplinary agile team delivering large-scale projects.
• Apply Human-Centred Design approaches to complex challenges.
• Create key service design artefacts such as journey maps, blueprints, personas and more.
• Conduct qualitative and quantitative research to inform design.
• Engage with diverse stakeholders to ensure inclusive, effective solutions.
• Assist with project coordination including JIRA, SharePoint, and administrative support (e.g. minutes, meetings, editing papers).
• Navigate ambiguity and drive clarity in a fast-paced environment.

Benefits

• Competitive pay rate of $60.26 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 11.5% superannuation to secure your future and support your retirement planning.
• ASAP start, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Collaborative and inclusive work environment that values innovation.
• Make a difference by supporting participants with complex needs.
• Work on high-impact projects that support community outcomes.
• Flexible, agile working arrangements.

About You

• Proven experience in agile, multi-disciplinary project environments.
• Proficient with MS Office and digital design tools (Figma, Miro, Mural, Creately).
• Strong service design capabilities - from persona creation to journey mapping.
• Creative thinker with excellent synthesis and communication skills.
• Comfortable working with ambiguity and shifting priorities.
• Strong stakeholder engagement and negotiation skills.
• Ability to assess impacts to customers and stakeholders.
• Experience in administrative support including JIRA and meeting coordination.
• Background in disability, social services or public sector (desirable).

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions TUESDAY 13th MAY 2025 COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.