APS 5 level Operations Officer

HOBAN Recruitment is recruiting for the role of APS5 level Operations Officer on behalf of our client, located in SURRY HILLS NSW.

We are seeking a highly organised and detail-focused Operations Officer to join a dynamic team delivering critical support, strategic advice, and continuous improvement initiatives to help front-line staff achieve meaningful outcomes for participants.

About the Role:
As an APS5 level Operations Officer, you will undertake moderately complex to complex tasks under limited supervision. This is a hands-on position involving stakeholder engagement, operational planning, and support for Home and Living initiatives. Key responsibilities include:

• Providing secretariat support for Home and Living decisions.
• Managing enquiries, resolving issues and complaints.
• Supporting process improvements and continuous improvement initiatives.
• Collating, analysing and interpreting data for reporting and dashboard creation.
• Coaching and mentoring staff across administrative and technical procedures.
• Allocating tasks and setting team priorities to meet performance targets.
• Drafting high-quality documentation and ensuring data accuracy in systems.
• Coordinating and communicating on moderately complex operational issues.

Benefits:

• Competitive pay rate of $55.24 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Contribute to meaningful outcomes for people with disabilities.
• Gain valuable experience in process improvement and stakeholder engagement.

About You:
To succeed in this role, you will demonstrate:

• Strong administration and data management experience.
• Excellent communication and stakeholder engagement skills.
• Confidence in coaching and mentoring others within a team.
• Ability to set priorities, manage workflow and meet deadlines.
• Sound judgement and ability to resolve issues independently where required.
• Experience or knowledge in the disability or health sector (desirable).
• Understanding of relevant policies, regulations and operational frameworks.
• Comfortable working in a dynamic, fast-paced and evolving environment.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions on FRIDAY 27th JUNE COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.