Product Ops

Product Ops-Fintech company

• Hybrid Working arrangements
• Sydney CBD

This company specializes in software development and IT solutions, providing custom software, cloud services, and digital transformation support for businesses

The Product Ops involves learning our product in depth, implementing various initiatives, and liaising with clients, stakeholders and/or Product Managers. They will collect data and insights, configure products or features effectively and efficiently , coordinate with multiple teams to execute projects, create instructional content to ensure the success of clients using these products.

Key Responsibilities:

• Learn and understand the product thoroughly to provide accurate information and support.
• Stay updated on new features and improvements.

• Liaise with clients, Stakeholders and Product Managers to understand and document requirements accurately.
• Translate client and internal requirements into insight , collaborate with Product and Project managers to define actionable tasks.

• Create videos, user guides, and other instructional materials to assist users.
• Develop clear and concise documentation to support product usage and implementation.

• Design new processes based on existing features to improve efficiency and effectiveness.
• Implement best practices for process design and improvement.

Requirements:

• Proven experience in a similar role, preferably within the Fintech industry.
• Strong understanding of software applications and project and product management.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to create clear and comprehensive documentation and instructional materials.
• Experience coordinating projects and working with cross-functional teams.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with product configuration and implementation.
• Strong problem-solving and analytical thinking skills.

Plus: Not mandatory

• Familiarity with Japanese Culture and Language
• Proven experience in Agile teams, familiar with Scrum and Kanban
• Working experience with High Risk/High Rewards Trading Platforms ( Binary Option / CFD / Forex)

• Software Developer, Project or Product Management or Technical Business Analyst background

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.