AO5 Senior Client Engagement Officer

HOBAN Recruitment is recruiting for the role of Senior Client Engagement Officer on behalf of our client, located in Belconnen. This is an exciting opportunity to make a meaningful impact by supporting tenants, managing properties, and building strong community connections.

About the Role
As a Housing Manager, you will play a vital role in ensuring the effective management of public housing tenancies. You will engage directly with tenants in the field, provide tailored support, and help sustain long-term housing solutions. Key responsibilities include:

• Managing a portfolio of tenancies to ensure adherence to tenancy agreements.
• Conducting property inspections and monitoring property standards.
• Providing outreach support through home visits and neighbourhood engagement.
• Supporting tenants with affordability, debt management, and access to services.
• Responding to tenant enquiries and complaints with professionalism and empathy.
• Preparing accurate reports, documentation, and case notes.
• Building collaborative relationships with community organisations and stakeholders.

Benefits

• $63.62 per hour + 12% superannuation
• Full-time hours (36.05 hours/week), Monday to Friday
• Opportunity to positively impact the lives of individuals and communities.
• Flexible working arrangements supporting work-life balance.
• Inclusive and diverse workplace culture where contributions are valued.
• Stable, secure role with rewarding day-to-day variety.

About You
We are seeking motivated and community-focused professionals with strong interpersonal and organisational skills. To succeed in this role, you will have:

• Experience in delivering high-quality customer service in community or tenancy settings.
• Strong organisational and data management skills to track KPIs and tenancy outcomes.
• Ability to apply relevant legislation, policies and procedures in practice.
• Excellent communication, negotiation, and problem-solving skills.
• Confidence working both independently and as part of a team.
• A current driver's licence and willingness to travel for tenant visits.
• Registration under the Working with Vulnerable People (Background Checking) Act 2011 (or ability to obtain prior to commencement).

Relevant qualifications in Leadership, Management, Social Work, Community Development, or a related field are desirable but not essential.
Please note that you need to have FULL WORK Rights for Australia for this position.
Positions close for submissions on Tuesday 26th AUGUST at COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.