Customer Service Representative

We're recruiting for a Customer Service Representative who's passionate about helping people and turning every interaction into a positive experience. If you enjoy solving problems, finding the right solutions, and providing the kind of support that leaves customers feeling valued, this is the role for you.

About the Client

Working for a leading Australian provider of mail house and communication solutions, you'll join a business that specialises in high-volume printing, mailing, and digital communication services. Known for delivering secure, reliable, and customised solutions to clients ranging from small businesses to large enterprises, the company operates in a fast-paced, dynamic environment. With a strong focus on quality, innovation, and meeting deadlines, attention to detail and customer satisfaction are at the heart of everything they do.

About the Role

As a Customer Service Representative, you'll be the first point of contact for customers, handling enquiries via phone and email. You'll provide product guidance, troubleshoot issues, follow through on resolutions, and perform quality checks on submitted jobs. The role also involves working closely with internal teams to escalate complex cases and building strong client relationships through excellent service, virtual meetings, and occasional on-site visits.

In this role, you'll:

• Respond to customer enquiries across phone, email, and chat with professionalism and empathy.
• Provide product guidance, technical support, and follow up to ensure successful resolutions.
• Conduct quality checks on submitted jobs, maintain accurate CRM records, and collaborate with internal teams.
• Build lasting client relationships and support the Sales Team at industry events.

What We're Looking For:

• Excellent communication skills and a genuine passion for helping people.
• Strong attention to detail with the ability to troubleshoot and solve problems effectively.
• Comfortable with Windows systems and eager to learn new technologies.
• Proactive, adaptable, and able to work independently or in a team environment.

Why You'll Enjoy It:

• A supportive, customer-focused workplace.
• Plenty of opportunities to develop your skills and progress your career.
• A varied role that keeps every day interesting.

If you love helping people and want to combine your tech skills with great customer service, apply now - this could be your next step!

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.