Customer Service Officer

We're looking for passionate and customer-focused individuals to join our clients Home Owner Solutions team for a 12 month assignment, based in Docklands! Starting in early June, you'll act at As the first point of contact for our clients customers and brokers and you'll play a critical role in delivering outstanding service and helping customers with everything from general enquiries to more complex mortgage-related requests.

What You'll Be Doing:

• Handling approximately 40 customer enquiries per day across phone channels - including mortgage and loan-related queries.
• Supporting customers and brokers with application updates, product information, post-settlement details, and more.
• Educating customers on self-service options, promoting financial wellbeing, and ensuring a seamless customer journey.
• Participating in team huddles, feedback sessions, and ongoing coaching to grow your skills and support team success.

What We're Looking For:

We're after individuals who:

• Communicate clearly and confidently, with a professional phone manner.
• Are resilient and able to navigate difficult conversations without losing focus or professionalism.
• Demonstrate strong attention to detail and can follow processes accurately the first time.
• Have a growth mindset - open to feedback and continuously improving.
• Are empathetic, customer-focused, and passionate about creating memorable service experiences.

• Proficient in Microsoft Office and the ability to confidently navigate multiple systems

Why Join Us?

• Work in a dynamic, supportive environment with a focus on teamwork, growth, and purpose-driven service.
• Be part of a high-performing contact centre helping Australians manage one of life's biggest commitments - their home.
• Access structured coaching and support to develop your skills and career pathway.
• Convenient and central location: Docklands, Melbourne CBD
• Temporary, full time 12 month assignment, working on a rotating roster, Monday to Friday, 8:00am - 8:00pm

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.