APS 5 Operations Officer

Are you a skilled operations professional with a passion for efficient service delivery and process improvement? A respected Federal Government Agency is seeking an experienced APS5 Equivalent Operations Officer to support national program coordination and frontline delivery.

Role Details
Role title: APS5 Equivalent Operations Officer
Role type: Temporary - Full-time hours
Rate: APS5 Equivalent + Superannuation
Location: Brisbane

About the Role
Our client, a high-profile Federal Government Agency, is seeking a capable and proactive APS5 Equivalent Operations Officer to join a dynamic service delivery team. The successful candidate will undertake moderately complex operational tasks, support business improvements, and provide high-level stakeholder support in a fast-paced environment.

You will coordinate workflows, contribute to strategic planning, and help manage issues related to national initiatives, particularly in the area of participant support services. The position may include team oversight responsibilities and involves a significant level of stakeholder engagement and internal liaison.

Key Responsibilities

• Provide secretariat support for operational decision-making processes
• Coordinate and resolve complex enquiries and complaints
• Support service delivery teams with application and program-related matters
• Lead or contribute to internal process improvement initiatives
• Collate and interpret data to produce reports and inform planning
• Monitor correspondence and manage task assignment workflows
• Provide mentoring and support to junior team members
• Ensure documentation and systems are accurate, complete, and compliant
• Contribute to meeting key performance indicators and business outcomes

About You - Key Skills & Attributes

• Strong communication and stakeholder engagement skills
• Demonstrated ability to manage and prioritise high-volume workflows
• Sound judgement and problem-solving capabilities in operational contexts
• Detail-oriented with strong administrative and data-processing skills
• Ability to support complex conversations with professionalism and empathy
• Adaptable and responsive in dynamic team environments

Desirable Skills

• Previous experience in the disability, health, or human services sectors
• Understanding of statutory, regulatory, or policy frameworks
• Knowledge of relevant operational service models in government settings

Mandatory Requirements

• Australian Citizenship
• Ability to obtain and maintain a Baseline Security Clearance

Please note: this role closes on the 29th of June 2025. Only shortlisted candidates will be contacted.

If you're looking to make a real impact in public service through operational excellence and coordinated service delivery, we encourage you to apply for this APS5 Operations Officer position.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.