APS 5 Case Management Support Officer

Are you a detail-oriented and motivated professional with strong administrative and legal support skills?
Our client, a Federal Government agency, is seeking a Case Management Support Officer to provide operational and administrative assistance within their Legal Operations team.

Role Details:

• Job Title: APS5 Case Management Support - Legal Operations
• Type: Temporary Labour Hire
• Location: Brisbane
• Rate: $24 per hour + Superannuation

About the Role:
Reporting to an APS6 Team Leader, the Case Management Support Officer will be responsible for assisting with the intake, processing, and allocation of Administrative Review Tribunal (ART) applications. The role will also support the coordination of Freedom of Information (FOI) requests and complaints, requiring strong communication, attention to detail, and stakeholder engagement skills.

Key Responsibilities:

• Analyse and assess ART applications and prepare supporting documentation
• Maintain accurate case records in agency business systems
• Prepare case summaries and tribunal documents within statutory timeframes
• Assist with interlocutory applications and provide instructions to lawyers
• Assess risks including privacy and priority matters
• Draft responses to complaints, ministerial, and briefing materials
• Assist in mentoring and training new team members
• Contribute to a high-performing, collaborative team environment
• Other duties as required

Mandatory Requirements:

• Australian citizenship is required to be considered
• Relevant legal administration, paralegal, or similar background
• Strong administrative and records management skills
• Excellent written and verbal communication abilities
• Proven stakeholder engagement and collaboration skills
• Ability to quickly learn and apply relevant legislation and procedures

Please note - Only shortlisted applicants will be contacted. You must be an Australian citizen to be considered for this federal government position.

Take the next step in your career - apply now to join our client's dynamic team in Brisbane.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.