APS 3 Participant Support Officer

Are you an organised and proactive professional with strong administrative and customer service skills? A federal government agency is seeking an APS3 Participant Support Officer to provide high quality support to clients, families, and internal teams in a fast-paced and dynamic environment.

Role Details:

• Job Title: Participant Support Officer (APS3 Equivalent)
• Type: Temporary Labour Hire
• Location: Cairns
• Rate: $37.36 p/h + Superannuation

About the Role:
Reporting to an APS6 Planner Supervisor, the Participant Support Officer will provide administrative, clerical, and frontline support to clients and their families. This role will involve liaising with a range of internal and external stakeholders, managing enquiries and appointments, supporting operational tasks, and ensuring accurate data entry and recordkeeping in line with agency processes and legislative requirements.

Key Responsibilities:

• Manage and resolve client matters by actioning tasks in accordance with relevant legislation and agency guidelines
• Provide counter and reception support, including assistance with enquiries, self-help kiosks, and online services
• Respond to client and stakeholder enquiries, providing information or referrals to appropriate government or community services
• Manage team inboxes, appointments, and telephone enquiries in a timely and professional manner
• Coordinate appointments and ensure office facilities are accessible for clients
• Undertake research, investigations, and prepare reports and correspondence as required
• Complete a range of data entry tasks and follow up to ensure accuracy and timeliness
• Record complaints and feedback into agency systems and escalate as appropriate
• Contribute to a positive, client-focused culture aligned with agency values
• Other duties as directed

Mandatory Requirements:

• Previous experience in an administrative, customer service, or support role, ideally within government or community services
• Strong communication and stakeholder engagement skills, with the ability to build trust and rapport
• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office Suite and the ability to quickly learn agency systems and processes
• High level of accuracy and attention to detail in documentation, data entry, and recordkeeping
• Pre-engagement checks including a Working with Children Check and federal government security screening will apply
• You must be an Australian Citizen to be considered for this position

Please note - You must be an Australian Citizen to be considered for this role. Only shortlisted applicants will be contacted.

Make a meaningful contribution to improving the lives of clients - apply now to join a dedicated team delivering important outcomes for the community.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.