Call Center/Customer Service Operator

Are you passionate about delivering exceptional customer service and solving problems quickly and effectively? Join our Queensland team as a Customer Service Officer and play a vital front-line role in supporting our customers and ensuring service excellence.

This position requires strong communication skills, attention to detail, and a proactive approach to resolving enquiries across multiple channels. You'll be part of a supportive team, working in a dynamic environment where no two days are the same.

• Pay rate: $37.13 p/h + super
• Immediate start available
• Casual labor on hire assignment
• Hours: Monday to Friday, 8am-4pm or 9am-5pm
• Offices located in Underwood and Redbank, QLD

Benefits

Our client values their employees and provides a supportive environment where you can learn, grow, and develop your career. You'll also enjoy:

• Being part of a collaborative and team-focused workplace.
• Ongoing training and development opportunities.
• The chance to build strong professional relationships and make a real impact.
• Working for an organisation that prioritises safety and wellbeing.

About the Role

Your key responsibilities will include, but are not limited to:

• Manage and resolve customer enquiries across phone, email, chat, and webforms with a focus on first-touch resolution.
• Deliver professional, accurate, and high-quality responses in both written and verbal communication.
• Monitor and report consignment anomalies, record details in the CRM, and work with stakeholders to resolve issues.
• Proactively communicate service/process issues or trends to supervisors and relevant teams.
• Meet enquiry KPI targets and contribute to team goals.
• Support team members through on-the-job training and collaboration.
• Build strong professional relationships with new and existing customers to support retention.
• Stay up to date with company services, products, and processes to provide accurate information.
• Uphold safety and wellbeing standards in a fast-paced environment.
• Other duties as required

About You

To be successful in this role, you will have:

• 2-3 years' experience in a customer service role.
• High-volume call centre experience is essential.
• Transport, freight, or logistics experience is highly desirable.
• Excellent written and spoken English communication skills.
• Capable of working across multiple systems and programs simultaneously.
• Strong organisational, time management, and problem-solving skills.
• Computer literacy with MS Office (Word, Excel, Outlook).
• Ability to work collaboratively in a team environment.
• Full-time working rights in Australia.

If you're a motivated financial professional ready to take the next step in your career, we'd love to hear from you. If you meet the above criteria and are available to commence immediately, we encourage you to apply. Only shortlisted candidates will be contacted.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.