Bereavement Services Officer

Join our team and make a meaningful difference every day!

Are you a compassionate and customer-focused professional with strong phone and communication skills? Looking for a rewarding opportunity where your work truly matters? This could be the perfect role for you. As a Bereavement Services Associate, you'll support families during life's most difficult moments, all while building your career with a trusted Big 4 Bank.

What You'll Do:

• Provide compassionate support to grieving families and their representatives, including solicitors and branch staff
• Manage the closure of banking products such as home loans, credit cards, and transaction accounts
• Review and process key documents, including death certificates, wills, and letters of administration
• Update customer records and ensure all estate-related requests are processed accurately and in line with compliance standards
• Handle inbound and outbound calls as the first point of contact for estate matters
• Respond to email enquiries and ensure all communication is professional, timely, and accurate
• Collaborate with internal teams to deliver a seamless and supportive experience for customers

What You'll Bring

• A strong ability to listen with empathy and support customers through sensitive situations, particularly during the bereavement process
• Clear and compassionate communication skills, with the confidence to engage with a variety of stakeholders including executors, solicitors, and internal teams
• Strong problem-solving skills and the initiative to deliver thoughtful, customer-focused solutions
• Excellent organisational and time management skills, with the ability to work effectively within structured routines and meet deadlines
• Proficiency in Microsoft Office and the ability to confidently navigate multiple systems

Why Choose Us?

• Work as part of a Big 4 Bank where your work truly matters. In this role, you'll provide crucial support to customers during one of life's most difficult times - while being part of a team that values empathy, collaboration, and excellence in service.
• Convenient location: Dockland and Hybrid after training period
• Temporary, full-time role, working on a rotating roster - Monday to Friday, 8:30am - 5:00pm
• Competitive Compensation: Earn $39 per hour, showcasing your dedication and skill.

Ready to Drive Your Career Forward?

Seize the opportunity to be a part of a fantastic team in a nurturing company. Apply now and begin an exhilarating and rewarding journey with us!

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.