Customer Service Officer

Are you an organised and proactive professional with strong customer service and administration skills? Our client is seeking a Customer Service Officer to support the delivery of efficient auction and sales administration in a fast-paced and collaborative environment.

Role Details:

• Job Title: Customer Service Officer
• Type: Temporary Labour Hire
• Location: Yatala
• Rate: $36.70 p/h + Superannuation

About the Role:
Reporting to the Customer Service Manager, the Customer Service Officer will play a key role as the first point of contact for buyers and stakeholders. This role is responsible for managing customer enquiries, overseeing auction administration processes, and ensuring a smooth customer journey from registration through to post-sale activities. The position requires a professional with strong communication, attention to detail, and the ability to operate effectively under pressure.

Key Responsibilities:

• Act as the first point of contact for customers, providing exceptional service across phone, email, and in person
• Manage auction administration processes and maintain accurate records
• Support the reconciliation of sales, accounts receivable, and banking activities
• Collect and verify required documents, including tax certificates and state compliance forms
• Liaise with internal teams and external stakeholders to resolve enquiries and issues
• Monitor service levels to ensure consistent, high-quality customer experiences
• Maintain and update systems with accurate customer and auction information
• Escalate complex issues to senior management as required
• Build and maintain strong relationships with customers, financial institutions, and regulatory bodies
• Other duties as required

Mandatory Requirements:

• Minimum of 3 years' previous customer service experience in a related field
• Strong written and verbal communication skills with a customer-focused mindset
• High level of computer literacy with the ability to learn new systems quickly
• Experience in accounts receivable, reconciliation, sales tax collection, or document processing is desirable
• Ability to work independently, manage competing priorities, and perform under pressure
• Strong problem-solving skills with a collaborative team approach
• Pre-engagement checks may apply
• You must have full Australian working rights to be considered for this position

Please note - You must have full Australian working rights to be considered for this role. Only shortlisted applicants will be contacted.

Make a meaningful contribution to delivering exceptional customer service and efficient business operations - apply now to join a dedicated team supporting our client's auction and sales services.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.