APS3 Participant Support Officer

Our client, a prominent Federal Government agency, is currently seeking enthusiastic and capable individuals to join their team as APS3 Participant Support Officers. This is a fantastic opportunity to contribute to a nationally significant initiative.

We are looking for candidates who are passionate about public service, thrive in collaborative environments, and are committed to delivering high-quality support to participants.

Key Duties and Responsibilities

In this role, you will:

• Manage participant matters in accordance with legislative and procedural guidelines.
• Provide reception and counter support, including assistance with self-help kiosks and online services.
• Respond to enquiries and provide accurate information or referrals to relevant services.
• Coordinate appointments and ensure accessibility of facilities.
• Manage shared inboxes, phone lines, and scheduling.
• Undertake data entry, reporting, and basic research tasks.
• Record and escalate complaints and feedback appropriately.

Ideal Candidate Profile

We are seeking applicants who demonstrate:

• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• A commitment to empathetic and respectful service delivery.
• The ability to work independently and collaboratively.
• Proficiency in Microsoft Office and CRM systems.

Work Environment

• Open-plan and hot desk office settings.
• High levels of face-to-face and phone-based interaction.
• Exposure to sensitive and challenging conversations.
• Use of standard office equipment and software.

Eligibility Requirements

• Australian Citizenship (mandatory for APS roles).

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.