APS 3 level Client Services Officer

HOBAN Recruitment is recruiting for the role of a Level 3 Scientific Customer Service Officer on behalf of our client, located in North Ryde Sydney NSW.


This position is ideal for someone with a science background and a passion for delivering excellent customer service in a technical environment. If you're seeking a role where your communication and problem-solving skills are as important as your scientific knowledge, this could be your perfect match.


About the Role:

• Support clients and stakeholders by providing high-level customer service within a scientific laboratory environment
• Assist with coordinating laboratory services and ensuring client needs are met efficiently
• Utilise your scientific knowledge to understand and communicate testing services, primarily in food and environmental domains
• Maintain accurate records, prepare documentation and manage client requests using various software systems
• Contribute to a respectful and safety-focused workplace culture

Benefits:

• Competitive pay rate of $44.84 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 12% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Work in a collaborative and inclusive team that values innovation and integrity
• Opportunity to contribute to nationally significant scientific work
• Career development and growth opportunities within the scientific and public service sectors
• A positive work environment with strong focus on wellbeing and safety

About You:

• Hold a minimum tertiary qualification in science, ideally in food or environmental sciences
• Demonstrated alignment with values of adaptability, accountability, innovation, inclusion, influence and strategic thinking
• Strong customer service background with excellent communication, organisation and time management skills
• Confident in using MS Office, search engines, and databases; experience with Laboratory Information Management Systems (LIMS) is an advantage
• Committed to fostering a respectful, inclusive, and WHS-conscious work culture

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role and be eligible to obtain a BASELINE Clearance which will be at Client cost.
Positions close for submissions at COB TUESDAY 15th July 2025.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.