Collections and Credit Specialist

Collections and Credit Specialist

• Permanent full-time role
• Excellent work culture
• Supportive team, career development opportunities
• Moorebank- Near Liverpool Station
• Onsite Parking

THE ROLE
The Collections and Credit Specialist ideally has over 3 years of Account Receivable/Collection and over 2 years of supervision experience. You are responsible for overseeing the collections process and reporting to senior management. The role involves soft collections, primarily conducted via email with large corporate clients, and includes managing of two staff members.

MAIN ACTIVITIES
* Day-to-day activities including but not limited to:
o Statements / invoice generation (where copies are requested by customers).
o Customer Contact: Primary customers are large corporations. Collection activities are mostly soft and conducted mainly via email.
o Collections (Account Manager) contact activity - point of escalation.
o Issue and note logging within the system for future follow-up and documentation of history.
o Reconciliation of accounts in a timely manner.
o Allocations and Daily Banking.
o Create internal reports and queries.
o Customer Setup and maintenance of customer Masterfile data.
o Maintain the integrity of receivable accounts data.
o Ad-hoc Invoicing for Head Office special circumstance items as required.
o Monthly Doubtful debt, DSO and cashflow reporting to the CFO.
o Support and backup team members.
o Manage recoveries sent to external debt collection agencies.
o Assess credit worthiness of incoming customers (credit checks).
o Address audit queries (internal and external as directed).
o Processing of customer refunds where applicable.
o Conduct monthly meetings on assigned debtor ledger with key stakeholders to address issues and provide status updates.
* Reduce overdue receivables and ensure balances are minimised.
* Work closely with business stakeholders to provide support and technical expertise on collection tasks.
* Contribute to the implementation of continuous improvement initiatives.
* Ledger Cleansing - conduct quarterly reviews providing recommendation for write offs or write backs from the AR ledger. Engaging key stake holders where required.
* Monthly Reporting on key debt balances, flagging to management areas that require attention.
* Achieving Collections KPI targets for the designated accounts ledger.
* Develop strong and effective relationships with internal departments and customers, with view to minimising complaints and Issues resolution progression.
* Be flexible and willing to perform any other tasks as assigned by management.

Key Skills:
* ITSS experience.
* Problem Solving.
* Communication.
* Microsoft Excel.
* Strong ability to communicate effectively and positively across all levels.

Qualifications and Experience:

• 3 years in an Accounts Receivable or Collections role
• 2 years as a supervisor or Team Leader is ideal
• Australian Citizenship, Permanent Resident, Partner Visa

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.