Collections Officer

HOBAN is seeking a Collections Officer to join our clients' team in located in Wetherill Park, NSW. Our client is a global leader in motor products and provides innovative and competitive finance solutions tailored to its customers, supporting the purchase of motorcycles, marine products, and power equipment. As part of a dynamic and growing financial services team, you'll be helping to deliver customer-focused solutions while maintaining high standards of integrity and excellence.

Shift Time: 9am-5pm

Duties of the role:

• Assist in the maintenance and administration of accounts receivable portfolio.
• Build and maintain strong relationships with consumers via inbound and outbound communication channels.
• Maintain accurate account records based on communication with customers.
• Negotiate payment plans with customers.
• Successfully provide quality resolution of disputed accounts
• Adhere to industry good practice, legislative compliance and quality customer service principles.
• Prepare and despatch arrears notices to customers in a timely manner.
• Administer and alter direct debit runs of loan accounts.
• Prepare and monitor variations for loan accounts in arrears.
• Review documentation to ensure compliance with the companies policy.
• Assist customers in rectifying discrepancies in a timely and professional manner.
• Assist with all customer enquiries in a timely and professional manner.
• Ensure compliance with NCCP, Privacy Act, Trade Practices Act as well as company policies and procedures.

About You:

• Previous experience in collections, accounts receivable, or a related financial services role
• Strong communication, negotiation, and conflict-resolution skills
• Knowledge of consumer credit products and relevant regulatory frameworks (NCCP, ASIC, Privacy)
• High attention to detail and ability to work autonomously in a fast-paced environment
• Proficiency in Microsoft Office and familiarity with collections or CRM software
• A customer-first mindset with the ability to balance empathy and assertiveness

Benefits working with HOBAN:

• Weekly Pay + Super.
• Safe working environments.
• Supportive Staff and Consultants.
• Work close to home.
• Parking Onsite & Public Transport accessible.

Should you be interested in applying for this opportunity, please 'APPLY NOW' For further information please call HOBAN on 02 8869 6977.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.